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Contact Us

We are committed to providing exceptional service and support to our research partners and customers. If you have any questions regarding your order, shipping, or our quality control processes, please reach out to the Onda Research team using the information below.

Important Notice Before Contacting Us

Please be advised that all products supplied by Onda Research are strictly for laboratory research use only.

To remain compliant with UK law and regulatory guidelines, our customer support team cannot and will not answer any questions regarding:

  • Human or animal consumption.
  • Medical applications, diagnostics, or therapeutics.
  • Dosing protocols or reconstitution guidelines for administration.

Any inquiries containing explicit or implied references to human use will be ignored, and your account may be permanently restricted in accordance with our Research Use Only (RUO) Policy.

How to Reach Us

Customer Support Email
For general inquiries, order updates, or reporting damaged items, please email us directly. We aim to respond to all emails within 24 to 48 working hours.

Business Hours
Our customer service team is available during the following hours:

  • Monday to Friday: 9:00 AM – 5:00 PM (GMT)
  • Saturday & Sunday: Closed
  • UK Public Holidays: Closed

Order Inquiries

If you are contacting us regarding an existing order, please ensure you include the following information in your initial email to help us resolve your query as quickly as possible:

  • Your full name
  • Your order number
  • A clear description of your inquiry
  • Photographic evidence (if reporting a damaged or defective item)

Mailing & Returns Address

Please note that strictly no unsolicited returns are accepted without prior authorization from our support team. If you have been instructed to return a sealed, defective item under our Returns Policy, please send it to our registered operational facility:

Onda Research
68 Coalville Road
St. Helens
Merseyside
WA11 9JS
United Kingdom

(Note: This facility is not open to the public for in-person purchases or collections.)